Customer Service Representative at Hubmart Stores Limited
Hubmart Stores Limited is a retail shopping chain of Nigerian heritage, offering multi-format stores in various locations and positioned to offer customers world-class shopping experience as well as a vast range of products. Our unique value proposition lies in our excellent customer service as well as our superior capabilities in the fresh categories.
Customer Service Representative
Job Description
- The objective of the role is to provide excellent customer service delivery that will attract and retain customers to our stores.
Responsibilities
- Greet customers with a pleasant smile at the entrance and exit.
- Offer baskets and direct customers to the food court/grocery and non-food sections.
- Provide accurate information and answer customers’ questions about our products and services. e.g. Products locations, features, pricing etc.
- Cross selling/suggestive influence customers buying decisions once they step into the stores.
- Increase traffic to the store, and keep tap of the daily customer count.
- Greet customers at the exit as they leave the store.
- Inform customers about discounts, and special offers
- Perform other duties as assigned.
Job Specification
- Experience in similar role with minimum of three years’ experience
- OND & BSc holder will be an added advantage.
- Experience in the retail or hospitality industry will be an added advantage.
Skills required for the role:
- Effective communication skills
- Excellent customer service skill
- In-depth product knowledge
- Physically fit, look good
- Good persuasive skill
- Pleasant and jovial
- Great personality
- Intelligent and outspoken
How to apply
Interested and qualified candidate should forward their CV to: hr.hubmart@gmail.com using the position as the subject of the mail.
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